Redesigned ACC sensitive claims service launched; increased prevention funding

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ACC formally launched its new support service for sensitive claims in Wellington on 2 March 2015. ACC Minister Nikki Kaye also announced increased investment in sexual violence prevention.

The ACC Integrated Services for Sensitive Claims (ISSC) service has been underway since November 2014. it seeks to provide victims of sexual violence safe and flexible access to a range of support and treatment services.

ACC announced the redesign of its sensitive claims service in May 2014 following a critical independent review and follow-up reports. Some of the changes under the new service include:

  • A fully funded service so clients are not required to provide a co-payment;
  • A greater focus on holistic support and treatment and tailored plans to help clients achieve their individual outcomes;
  • A new tailor made claim form;
  • A new website which provides information about ISSC, sensitive claims and how to find a service provider;
  • Flexible treatment planning.

Emma Powell, ACC Strategy Manager Sexual Violence said, "The service has been significantly improved and re-designed to ensure it’s more client-centric. We listened, acknowledged the issues, engaged with providers, key agencies and made considerable changes based on sector and, most importantly, our client’s advice."

ACC Minister Nikki Kaye also announced that ACC will increase its investment in preventing sexual violence from $1 million to $4 million in the coming year. She said, "This extra support and injury prevention funding links into the wider government strategy, led by Ministers Adams and Tolley, to address sexual and family violence and encourage cultural change."

Rape Prevention Education CEO, Kim McGregor, welcomed the increased investment, but called for more saying every dollar spent on prevention saves harm and costs down the line.

For more information and resources on primary prevention of sexual violence, visit the Te Ohaakii a Hine - National Network Ending Sexual Violence Together (TOAH-NNEST) website.


Sexual abuse drives hundreds of kids to ACC, Newshub, 10.03.2016

Speech to ACC’s Injury Prevention Partners' Conference: Shifting ACC to a greater focus on injury prevention, Beehive, 21.10.2015

ACC help for sexual violence victims, Manawatu Standard, 05.03.2015

Sexual violence under spotlight, Northern Advocate, 04.03.2015

ACC overhauls sexual abuse care service, Radio NZ, 03.03.2015

More needed to address sexual violence prevention, NewsTalk ZB, 03.03.2015

Sexual abuse victims get ACC increase, NewsTalk ZB, 02.03.2015

ACC launches new recovery service for clients, ACC, 02.03.2015