ACC updates related to sexual violence: feedback opportunity and new sensitive claims contracts coming

Mon 19 Feb 2024

ACC will be launching a tender for new contracts for Integrated Services for Sensitive Claims. Whakarongorau Aotearoa is hosting sessions online about designing the pathway to accessing help for sexual violence victims.

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ACC updates related to sexual violence

The Ministry of Social Development's (MSD) February 2024 Family and Sexual Violence provider update includes information on ACC’s work to support victims/survivors of sexual violence.

Work to improve entry way into sexual violence response system

Whakarongorau Aotearoa have partnered with ACC to lead work to design a more effective entryway to the government’s sexual violence response system. Whakarongorau are running online sessions in February and March 2024 to provide an update on the design work so far. The MSD provider update lists the dates and times for the session. It also notes that "ACC welcomes a wide range of viewpoints as this will enrich the design. Sessions will also include an update on the establishment of the Waharoa Design Woking Group, who are contributing to the design." For more information contact The provider update also notes that you can contact them at any time to share your views and ideas on the design.

Whakarongorau Aotearoa| New Zealand Telehealth Services runs health, mental health and social service toll free lines including the sexual harm helpline, Safe to talk | Kōrero mai ka ora and several other family violence helplines.

New contract and tender coming for ACC's Integrated Services for Sensitive Claims

Update: The new ACC tender for Sensitive Claims Service 2024 is now availabe on GETS: RFx ID 29111968. For more information see the ACC webpage How to apply for the new Sensitive Claims Service contract.

ACC's Integrated Services for Sensitive Claims (ISSC) provides support services for survivors of sexual violence. ACC is launching a new contract for ISSC. The tender for the new ISSC contracts will be available from 2 April 2024 on the Government Electronic Tenders Service (GETS).

ACC is providing information for providers who might be interested in tendering for the ISSC contract or being named a provider under the contract. This includes webinars in March 2024 about the new ISSC contract and what’s required to apply for the new contract. There are different webinars depending on the size of your organisation. See the ACC website for details and to sign up for the webinars.

For more information and updates, you can also subscribe to the Advance Notice for Integrated Services for Sensitive Claims (ISSC) 2024 tender on GETS (RFx ID : 28610746). For questions, email

Related news

The MSD provider update also noted that MSD launched the "Continued Care" pilot for long-term recovery from sexual violence. This pilot responds to a gap in services between sexual violence crisis services and the ISSC service. The pilot has been running since 20 November 2023 and will continue to 28 February 2025. See the provider update for more information.

Related media

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Cost of ACC sexual abuse and assault claims jump by 411 per cent, New Zealand Doctor, 12.02.2024

Growth in sexual abuse and assault cases weigh on ACC, New Zealand Doctor, 05.02.2024

Liabilities loom on ledger: Unquantifiable quandary for ACC and the Government, New Zealand Doctor, 02.02.2024

‘Not every victim gets to see justice’, The Press, 25.01.2024

Law needs to keep up with AI child abuse: experts, The Press, 18.01.2024

Woman’s rape complaint after speed-dating one of thousands dropped by police, NZ Herald, 18.01.2024

Demand for mental health support failing victims and doctors, Waikato Times, 24.10.2023

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