Health and Disability Commissioner finds "systemic failing" at DHB in child abuse case

Fri 24 May 2019

Health and Disability Commissioner Anthony Hill has released a report examining a District Health Board (DHB) response to a child who presented ...

Health and Disability Commissioner Anthony Hill has released a report examining a District Health Board (DHB) response to a child who presented multiple times to hospital with indications of possible non-accidental injury. Following discharge, the child sustained further injuries and died.

In the report (16HDC00134), the Commissioner found the DHB had adequate information to diagnose the child's leg fracture and non-accidental injuries earlier, "... but a series of failings in assessment, communication, documentation, and coordination of care, and a failure to adhere to policies and procedures prevented this from occurring."

He found that the "DHB’s systems did not encompass an adequate safeguard" and "that the evidence overwhelmingly demonstrates a systemic failing on the part of the DHB."

The 16 month old child was brought to the hospital by his mother four times. During the visits, the mother informed staff the child's father was in prison for domestic violence with a "restraining/parenting order" and that her current partner was on home detention for assault and had permission to be in their home.

The Commissioner highlighted that the DHB’s Partner Abuse Screening policy recommends screening for family violence at all Emergency Department and Paediatric Department presentations. However, screening and a Paediatric Nursing Assessment Form were only completed on the forth visit. The screen was negative and the social history was found to be incomplete. 

The Commissioner's report also noted that "Several important policies and procedures concerning non-accidental injury were in place, but were not followed." One was not able to be followed due to inadequate staffing levels. During the investigation, members of the medical team stated they considered non-accidental injury as a possible risk in the first three visits however this was not documented. At the third visit the child was discharged before the clinician responsible for his care completed a Child Protection Assessment.

At the forth visit, when additional injuries were noted (at a different hospital), an Unexplained Injury Process was initiated, a Report of Concern was sent to Oranga Tamariki - Ministry for Children and a referral was made to the Child Protection Team. This was communicated to New Zealand Police and the Social Work Team at the original hospital. The child was transferred back to the original hospital, but was ultimately discharged without the knowledge of the clinician who was responsible for his care and before safety planning was done. 

The Commissioner highlighted that a national Memorandum of Understanding (MOU) between Oranga Tamariki - Ministry for Children, Police, and DHBs relating to children who are admitted with suspected or confirmed abuse or neglect was not followed. Staff were not made aware of the MOU. The MOU requires "All children admitted with suspected or confirmed abuse or neglect will have a Multi-Agency Safety Plan in place prior to discharge from hospital. [Oranga Tamariki] have a key responsibility for the development and implementation of this plan." 

The Commissioner went on to write "Whilst I am concerned that a number of policies were not followed by staff, I am also concerned that the DHB did not have robust systems in place to ensure that these policies could be followed." 

In conclusion, the Commissioner writes:

"Master A’s care demonstrates the challenges clinicians face when diagnosing nonaccidental injuries. These challenges could have been addressed by more rigorous analysis, particularly given circumstances where suspicion of inflicted injury should have been expressly explored, policies and procedures followed, and effective communication and documentation carried out.

In my view, the DHB failed to provide services to Master A with reasonable care and skill for the following reasons:

    • The diagnosis of non-accidental injury was not considered adequately across multiple presentations to hospital, resulting in a delayed diagnosis. This was reflected in poor documentation of social history, cause of injury, and family violence screening.
    • The important policies and procedures around family violence screening and nonaccidental injury were not followed by numerous staff. Moreover, the DHB did not have robust systems in place to ensure that the policies could be followed.

Furthermore, the DHB failed to ensure quality and continuity of services for the following reasons:

    • The inadequate documentation led to an incomplete clinical picture being passed on from team to team, and this contributed to a delay in Master A’s diagnosis.
    • Master A’s journey through the Paediatric, Orthopaedic, and Radiology teams was inadequate, and included two inappropriate discharges from hospital and delayed reporting of his skeletal survey.

Across all disciplines, my experts have advised me that there were systemic failings in the care provided to Master A within teams, and across services. Dr Rowan concluded:

'[T]he over-riding finding from the information given is that there was a lack of consideration of the diagnosis of non-accidental injury. The lack of consideration was systemic across all services.'

Similarly, Dr Metcalfe advised that 'the systemic issues were more to blame than any one individual'. Dr Tuck also advised that 'there is absolutely no doubt that the system let this child down from first to last presentation', and he concluded that the standard of care provided to Master A was 'significantly below' accepted standards. 

Having considered the information gathered and the advice from my experts, the evidence overwhelmingly demonstrates a systemic failing on the part of the DHB. For the reasons outlined above, I find that the DHB failed to provide services to Master A with reasonable care and skill, and breached Right 4(1) of the Code [Code of Health and Disability Services Consumers’ Rights]. The DHB also failed to ensure cooperation among providers to ensure quality and continuity of services, and breached Right 4(5) of the Code." 

The Health and Disability Commissioner lists six recommendations for the DHB:

  • Provide a written letter of apology to the child's family
  • Report back on the DHB's review of medical staffing levels and rostering practices in the Paediatric and Radiology departments
  • Audit the standard of documentation for child presentations including family violence screening and social history
  • Audit the reporting timeframes of paediatric skeletal surveys
  • Report back on the protocol being developed around hi-tech imaging requests for children under the age of 12 years
  • Share the Commissioner's report with clinical teams across all hospitals within the DHB and nationally.

The DHB has completed two internal reviews of this case including a Serious Adverse Event Report (SAER). The DHB advised the Commissioner that all actions had been completed from this report with the exception of two areas: (1) a follow-up multi-agency meeting with Police and Ministry for Children - Oranga Tamariki and (2) a protocol for hi-tech imaging requests for children under the age of 12. The Commissioner endorsed the SAER findings and recommended the DHB follow up with Oranga Tamariki - Ministry for Children and Police regarding the multi-agency meeting. The DHB advised Police wished to wait until a Coroner’s inquest is complete.

The Commissioner has referred the DHB to the Director of Proceedings to decide whether any proceedings should be taken. 

For more information listen to interviews on Radio NZ with Health and Disability Commissioner Anthony Hill and Children's Commissioner Andrew Becroft.

Related news

Minister for Social Development, Carmel Sepuloni recently announced changes to government oversight of the children’s system (particularly children in state care). The State Services Commission has released four Aide-Memoires related to oversight of the children's system.

Media outlet Newsroom recently reported the story of a mother, her whānau, Māori midwives and others challenging Oranga Tamariki and police efforts to uplift a newborn baby in Hawkes Bay Hospital. Oranga Tamariki said concerns included family violence by the child's father. The whānau, midwives and iwi eventually negotiated with police and Oranga Tamariki to allow the mother and child to stay together in a supported environment until a court hearing in June. This followed previous criticism of increasing and disproportionate uplifts of Māori children. See further commentary in the related media below.

A community hui was recently held to address concerns from parents and whānau about Oranga Tamariki's uplifting of children.

Related media

Yes, we are the Stolen Generations, Newsroom, 12.06.2019

Oranga Tamariki taking Newsroom to court, Newsroom, 12.06.2019

The midwife fighting for her patients’ babies, Newsroom, 12.06.2019

DHB chairman: Outspoken member has breached code of conduct, NZ Herald [Premium], 12.06.2019

One baby dies. Another is taken from its mother. What will $1.1b investment in child protection do?, Stuff, 12.06.2019

Baby uplift case breached legal processes, Newsroom, 11.06.2019

NZ’s own ‘taken generation’, Newsroom, 11.06.2019

Opinion: Hinemoa Elder, Oranga Tamariki is doing more harm than good, Stuff, 19.05.2019

Whanau First call for Urgent Inquiry into Oranga Tamariki, Press Release: Whanau First, Scoop, 18.05.2019

Oranga Tamariki isn't 'snatching babies' - Children's Minister Tracey Martin, Newshub, 18.05.2019

DHB chair would 'seriously consider' policy preventing state uplift of newborns until post-discharge, Stuff, 16.05.2019

Opinion: Jacoby Poulain: Hawke's Bay DHB 'failed significantly' in its duty, NZ Herald, 14.05.2019

Parents demand more robust assessments from Oranga Tamariki, Māori Television, 13.05.2019

Call for investigation over attempt to remove baby from hospital, Radio NZ, 13.05.2019

Culture change missing from Oranga Tamariki, Waatea News, 13.05.2019

‘Our problem, our solution, our way’, Newsroom, 10.05.2019

Oranga Tamariki accused of bullying, racism over removal of baby, Radio NZ, 10.05.2019

A litany of errors led to a toddler's death. Why are his family still waiting for justice? Stuff, 09.05.2019

Toddler death: Health Minister expects DHB to review policies, NZ Herald, 07.05.2019

Coordination of care for toddler at fault, Press Release: Office of the Health and Disability Commissioner, Scoop, 06.05.2019

Toddler dies after hospital staff failed three times to identify possible abuse, Stuff, 06.05.2019

Child, Youth and Family 'failings' exposed over Southland toddler's death, Stuff, 13.06.2017

Faces of Innocents: The man who was allowed in to kill, Stuff, 24.07.2016

Image: Rawpixel from Pixabay

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