ACC meetings on improving contracts for Integrated Services for Sensitive Claims

Thu 13 Apr 2023

ACC is holding meetings around the country in May to discuss work to change the Integrated Services for Sensitive Claims (ISSC) contracts for providing support to victim/survivors of sexual violence. The closing date to RSVP to attend a session is 28 April 2023.

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ACC meetings on changing the ISSC contracts

ACC’s Integrated Services for Sensitive Claims (ISSC) Evolution programme will be hosting sessions in 15 locations throughout Aotearoa New Zealand. ACC will discuss changes in the early design stage for the new ISSC contracts.

The date to RSVP to attend a session is 28 April 2023.

At these half-day sessions, ACC will discuss 4 areas in the new ISSC contract, which include:

  • "a new ‘front door’ entry point for survivors to access ACC support
  • a more streamlined assessment process
  • creating more flexible service offering for everyone
  • cultural safety and uplift for ISSC providers."

The sessions will also include discussion about how ACC can support providers to successfully deliver sensitive claims services and improve client outcomes. ACC has said "By participating in these engagement sessions, you’ll be helping to shape the future ISSC contract."

The sessions are for:

  • existing ISSC suppliers and providers
  • organisations and providers who may want to work with ACC in the future
  • people who support victim/survivors and want to understand more about what ACC is changing.

Sessions are being held in May 2023 in Auckland, Christchurch, Dunedin, Gisborne, Hamilton, Invercargill, Kerikeri, Napier, Nelson, New Plymouth, Palmerston North, Rotorua, Tauranga, Wellington and Whangārei. Online sessions are available if you cannot attend in person.

Complete the ACC online form to RSVP by 28 April 2023.

For questions, contact ACC at


The ISSC provides support to victim/survivors of sexual abuse and assault. In 2021, ACC started work to improve and strengthen the way ACC supports survivors of sexual abuse and assault through the ISSC. Learn more about this work including how to get involved on the ACC webpage on evolving the Integrated Services for Sensitive Claims.

Related media

ACC sensitive claims counselling waitlist still rising, One News, 23.12.2022

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