Last updated 23 August 2021
These pages are updated with new information. To check what's been added recently, see Latest updates.
If you feel unsafe or you are experiencing violence, it is OK to ask for help. You have the right to be safe.
Family violence and sexual violence services are available at all Alert Levels. Their services might change, but they can still help. This includes Women’s Refuge and other services.
If your home or your bubble is not safe under any of the Alert Levels, NZ Police have said you can leave your home to get help. If it is unsafe for your children, you can take them with you.
New Zealand’s Chief Victims Advisor to Government, Dr Kim McGregor said "Leaving your home to get yourself and/or others to safety is considered an essential form of travel and you will not be in breach of the level 4 restrictions if you leave your neighbourhood for these reasons."
Are you in danger?
If you are in danger call the Police on 111.
111 calls are free. You can use a mobile phone to call even if the phone is out of credit.
If it is not safe to talk when you call 111, push 55 and your call will go to the Police.
The person who answers will ask simple yes or no questions. If you don’t feel safe to talk, you will be asked to push any key on your phone to answer the question. Learn more about the Silent Solution or how to call 111 when it is not safe to talk.
Police have information about calling 111.
What helplines can you call?
The following helplines continue to be available for people needing help:
- Women's Refuge – 0800 733 843, firstname.lastname@example.org, or Facebook message, or contact through the shielded site at the bottom of websites like The Warehouse, TradeMe, Countdown websites and others
- Safe to Talk sexual harm helpline – 0800 044334, text 4334, email email@example.com
- HeyBro helpline – supporting men to be free from violence 0800 HeyBro (439 276)
- Rape Crisis – 0800 88 33 00
- Shine domestic abuse services free call 0508 744 633 (9am and 11pm); also see the webchat button on their website
- Family violence information line to find out about local services or how to help someone else 0800 456 450
- Oranga Tamariki line for concerns about children and young people 0508 326 459, email: firstname.lastname@example.org
- 1737, Need to talk? Free call or text 1737 for mental health support from a trained counsellor
- Youthline – 0800 376 633, free text 234, email email@example.com
- Shakti - for migrant and refugee women – 0800 742 584 – available 24 hours
- Elder Abuse Helpline 0800 32 668 65 – available 24 hours
- Te Puna Oranga – whānau crisis line – 0800 222 042 – available 24 hours
- Male Survivors of Sexual Abuse – 0800 677 287
What other ways can you get help?
It may be hard to make a call or use the internet.
Talk to a friend, neighbour, family or whānau and ask to use their phone, or ask them to call for you.
Some services can answer questions through Facebook messenger, see the list above.
Look for this icon at the bottom of websites. The icon opens shielded.co.nz from Women's Refuge. The website has information on getting help. If you open the website by clicking on the icon, it won't appear in the internet browser history. Look for the icon on the bottom of Warehouse, Bunnings, Countdown, ASB, BNZ, TradeMe, MSD and many other websites.
Staying safe online
- Try to limit who has access to your devices. If you can, keep devices password protected and keep your password private. Try to keep your phone with you to avoid someone tampering with it.
- Computers and devices will usually keep a history of pages you have looked at. To avoid this, use private or incognito mode.
- Many browsers will delete the list of pages you have looked at with the shortcut ctrl+shift+del. Detailed instructions for most browsers are at Computer Hope.
- Netsafe provides The best online safety tips for lockdown (not specific to family or sexual violence).
- The Government has released an app, called the NZ COVID Tracer app. The app is a way to keep a record on your phone of the places you go. This information would only be used for tracing contacts related to COVID-19. You do not have to install or use the app. You are required to keep track of busy places and events that you go to. You can use other methods to keep track of where you go. See official information from the government on Keeping track of where you have been. You can read questions and answers about the app from the Ministry of Health.
NetSafe has information for:
- Abuse and technology - signs that you might be experiencing abuse through technology and tips for connecting safely online
- Preventing technology abuse after a relationship ends - information on how to connect safely
- Safe online relationships - signs of technology abuse in dating and relationships and information on how to connect safely
What other things can you do?
If you can, these things might help:
- Stay connected. Use social media to stay connected to friends, family and whānau. Ask them to check in with you at a regular time or day.
- Ask friends, family and whānau to help you get essential things like food, medication, and sanitary items.
- Stay informed about COVID-19 and the government response. Check the government website https://covid19.govt.nz/ or follow their social media:
- If you use Spark, Vodafone or 2degrees on your mobile phone, you don't need data to use some websites that have information on COVID-19. The Ministry of Health has a list of websites that are free of data charges.
- You can get help with living expenses from Work and Income or call them on 0800 559 009.
The impacts from COVID-19 may affect your ability to parent. It may also affect how you keep yourself and your children safe. See our page with information for parents.
For information on sexual violence or sexual harm see Safe to Talk | Kōrero mai ka ora.