Updates from government agencies

Click here to go to our other COVID-19 pages

Last updated 7 September 2021

The New Zealand Family Violence Clearinghouse is acting as a central place for information related to family, whānau and sexual violence and COVID-19. This page provides updates and key points from government agencies. Every effort is made to make sure the information is up to date, however thing change quickly. To check what's been added recently, see Latest updates. Please also check agency websites (links in these pages) and the official covid19.govt.nz website and official COVID-19 Facebook page.

You can sign-up to receive email updates from the all-of-government COVID-19 response.

Family and sexual violence helplines are available at all COVID-19 Alert Levels.

The Government has provided detailed information about operating safely and how the COVID-19 Alert Levels apply.

We have listed information about changes to government services below. These links jump to the information you need:


Ministry of Social Development (MSD) updates for providers

MSD has created a webpage that has guidance and information for all social services (see previous guidance including information for each alert level) related to COVID-19. This information is regularly updated.

MSD has general information about support for communities. This page has information about social service and community organisations that provide help, particularly for Auckland. 

MSD has worked with the Ministry of Health to provide information on PPE guidance for essential social services.

MSD has previously published Guidelines for the Family Violence and Sexual Violence workforce for COVID-19 Alert Level 4 and Level 3  (updated 12 August 2020). The guidance is for the family violence and sexual violence crisis workers who provide support to victims/survivors during COVID-19. It covers how providers should operate during Alert Levels 3 and 4 while meeting health and safety expectations to keep staff and victims/survivors safe. 

If you are a service provider and have specific questions, contact your MSD contract or relationship manager first. You can also email MSD at community_information@msd.govt.nz



In a COVID-19 media statement, Assistant Commissioner Sandra Venables said:

“We want everybody to know Police will continue to prioritise family harm incidents and we will come when you call. Everybody deserves to be safe, and feel safe. ... Let me be clear, if you are in immediate danger and you cannot call us on 111, leave your house and get out of harm’s way. Your safety comes first. Get to a safe distance and then ask a neighbour, or a passer-by (at a 2 metre distance) to call 111 for you. We also urge neighbours and friends to contact Police if they have concerns. If you think something’s not right, it probably isn’t."

See the full statement Your safety still comes first – Police message to people facing family harm (10 April 2020).


Justice, courts and legal  

The Ministry of Justice has Information for all court and tribunal users with the most up to date information about COVID-19 impacts. 

Courts of NZ has information about protocols under all Alert Levels. This information is updated when alert levels change.

Also find information about the protocols for the District Court including criminal, family and youth courts for all alert levels. 

The Ministry of Justice has published Health and Safety factsheets for court users during COVID-19 at Level 1 (March 2021) and Level 2 (updated 25 September 2020). A Health and Safety factsheet was previously published for Level 3.

MOJ has the following key webpages for more information about changes to services:

You can call 0800 COURTS (0800 268 787) to ask questions.

Shared care of children

See the Ministry of Justice Guidance for managing shared parenting during COVID-19 alert levels. This page is regularly updated when alert levels change. The Principal Family Court Judge Jacquelyn Moran released an updated statement about shared care arrangements of children at COVID-19 Alert Level 4 on 30 August 2021.

Update to guidance regarding shared care arrangements of children at COVID-19 Alert Level 4.

Legal help

Legal Aid services are available at all alert levels. See the MOJ website to find a legal aid lawyer/provider. See the Ministry of Justice for all updates related to Legal Aid Services and COVID-19.

Services are available at all alert levels from Community Law centres.


Work and Income

See information about how Work and Income services and benefits have changed. On 21 August 2021 the government announced support available from the Ministry of Social Development and Whānau Ora, as well as local services. Also see the official government information on support available during COVID-19.

There is extra financial help for people and employers affected by COVID-19

See the official MSD Facebook page for regular updates on their services.

The Government launched the www.connected.govt.nz website to provide one place for information on employment support and products for workers and businesses affected by COVID-19.


Oranga Tamariki – Ministry for Children 

See the Oranga Tamariki website for updates and changes to their services. The Oranga Tamariki Practice Centre website has more detailed information about how their practice has changed in response to COVID-19 and resources for providers.

Oranga Tamariki has previously published some guidance on how their practice has changed during the pandemic. This includes Whānau contact arrangements for tamariki in the custody of the chief executive (Level 2) and Family group conferencing for care and protection and youth justice at Alert Level 2 (both dated 14 May 2020).



See the INZ website for all updates related to COVID-19

INZ has two special visa categories for victims of family violence – a temporary work visa and a resident visa.

For more information contact the Immigration Contact Centre (ICC).  


Te Puni Kōkiri

On 1 September 2021 Minister for Māori Development Willie Jackson announced that while the covid19.govt.nz website will remain the main source of trusted Covid-19 information for all New Zealanders, Te Puni Kōkiri website will provide a one-stop source of information on COVID and the vaccine roll-out for Te Ao Māori. 



ACC including sensitive claims 

See the ACC advice and updates on COVID-19 for clients, providers, and businesses


Tenancy issues 

See Tenancy services for COVID-19 - information for landlords and tenants. This page is regularly updated.


Privacy and information sharing related to COVID-19

The Office of the Privacy Commissioner has information on privacy and information sharing related to COVID-19.

On 22 August 2021, the government announced that it will be mandatory for individuals and businesses/locations to record attendance at all Alert Levels for busy places and events. The requirement will come into effect 7 days after the next Alert Level change. For more information see the official government information on Keep track of where you have been. You can use the government's NZ COVID Tracer app to keep track of where you have been. Using the app is not required and you can use other ways to keep track of where you have been. See the NZ COVID Tracer booklet for other ways to keep a record.

Also see the Ministry of Health for information about Privacy and security for the NZ COVID Tracer app


Ministry of Education

Get more information from the Ministry of Education webpage on COVID-19.

The government has restarted childcare for workers in Alert Level 4 businesses and services on 22 August 2021.


Additional funding options

The Centre for Social Impact is updating a list of Government and Philanthropic funding support related to the COVID-19 response.

On 31 July 2020 the Government announced a new fund to support community groups related to COVID-19 impacts. The Community Capability and Resilience Fund (CCRF) has funding for community groups for initiatives that support the rebuild and recovery from COVID-19. $36 million is available from 1 August 2020 to support communities over the next two years.

The Office of Ethnic Communities have new priorities focused on supporting ethnic communities while they navigate the impacts of COVID-19. The fund is available for projects or activities that provide alternative means of staying socially connected, employment initiatives, and community resilience and recovery. 

Charities Services / Ngā Ratonga Kaupapa Atawhai has information on fundraising for all COVID-19 Alert Levels including street appeals and in-person events.


General workplace information

See the following government websites for general information for businesses and workplaces related to operating and COVID-19:


Click here to go to our other COVID-19 pages

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