Information for specific communities

Click here to go to our other COVID-19 pages

Last updated 3 March 2021

To check what's been added recently, see Latest updates. This page provides information specific to:

Information on the importance of human rights during COVID-19 appears at the end of this page.

Māori communities

More information for tangata whenua is available in Te Whare Māori provided by Ngā Wai a te Tūī. 

Te Puni Kōkiri website is a one-stop source of information on COVID and the vaccine roll-out for Te Ao Māori. Te Puni Kōkiri also has COVID-19 information about help for you and your whānau, supporting whenua businesses, protecting your Hauora and more.

Te Rōpū Whakakaupapa Urutā is the National Māori Pandemic Group. Their website has information about COVID-19 for whānau Māori and iwi. You can get regular updates from their Facebook page.

He Ara Mataora: Tools to Stop Violence has information for people who have been harmed, for people who are causing harm and for community allies. 

Te Pūtahitanga o Te Waipounamu has launched the #Manaaki20 campaign to support and empower whānau through COVID-19.  This includes a helpline: 0508 4 MANAAKI | 0508 462 622. Email:

The Facebook page #ProtectOurWhakapapa has posters that you can share with whānau of all ages. There are links for all of the whānau - support for wāhine, tāne, and games and apps for tamariki.

Paerangi is an online information and referral centre where whanau can find COVID-19 information and support services in Tāmaki Makaurau. It is designed specifically for whānau hauā (whanau with impairments), ngā marae and kaumātua. There is also a support/information phone line: 0800 100 132.  The Awhina ā Whānau page lists services for whānau under stress, being harmed or need help with addictions in Tāmaki Makaurau. Paerangi provides information in audio and text conversational English, Te Reo and NZ Sign Language (YouTube).  It has been created in collaboration with Te Roopu Waiora, Te Kōtahi ā Tāmaki and Te Ohonga.

Dr Paula King et al write, "As Māori academics, researchers and health professionals, we are extremely concerned about the impacts of the COVID-19 pandemic on our whānau and communities." See the blog COVID-19 and Māori health – when equity is more than a word (public health expert, University of Otago, 10 April 2020).

COVID-19 information in te reo Māori is available on the government COVID-19 website.

Te Taura Whiri o te Reo Māori | Māori Language Commission provides COVID-19 terminology in te reo Māori.


Pacific communities

Pacific Family Violence Support Service Providers are listed on the Pasefika Proud website.

Pasefika Proud has information about COVID-19 Self Isolation and Protecting Our Loved Ones.

Prepare Pacific has information for Pacific communities in English and the languages of Cook Islands, Fiji, Kiribati, Niue, Samoa, Tokelau, Tonga and Tuvalu. 

Talanoa with Dr Api - view this series of videos about COVID-19 from a Pacific perspective with Dr Api Talemaitoga. 

Moana Research has videos about COVID-19 and self-isolation in many Pacific languages on their Facebook page.

Watch Surviving COVID-19 - half hour special for the Pacific community on Tagata Pasifika (17 August 2020). 

Dr Colin Tukuitonga says an informed community is an empowered community (Tagata Pasifika, 17 August 2020).

South Auckland Pasifika primary care providers are working with churches to provide COVID-19 testing and social support to the community. Dr Teuila Percival, South Seas Healthcare Chair, talks to Indira Stewart (RNZ, 26 August 2020). 

Associate Health Minister Jenny Salesa talks to Indira Stewart about the funding boost for the Pasifika COVID-19 response (RNZ, 26 August 2020).

Information for Pacific communities including COVID-19 information in Pacific languages is available on the website.


Asian communities

Shakti, by ethnic people for ethnic people of Asian, African and Middle Eastern origins, provides a 24-hour domestic violence intervention service for women and other social services for immigrant families. Contact them on: 0800 SHAKTI | 0800 742 584.

Shakti Youth has also created a confinement support group for migrant and refugee women on Facebook to support women who are isolated and facing challenges. The group is a place to share concerns, worries, ideas, skills/knowledge, tips and tricks.

Shama (Hamilton Ethnic Women’s Centre Trust) have information about COVID-19 in a range of community languages.

Asian Family Services have a team of qualified counsellors and social workers who speak English, Mandarin, Cantonese, Hindi, Thai, Vietnamese, Korean and Japanese. An interpreter can be arranged for other Asian languages. Contact them on
0800 862 342 (Monday to Friday - 9:00 am to 8:00 pm) - it's free and confidential. 

COVID-19 information is available in 20+ languages on the website


People on temporary visas

The Visitor Care Manaaki Manuhiri programme has closed. From 1 December, temporary visa holders in hardship due to COVID-19 may be able to get an Emergency Benefit from Work and Income. Visit for more information.


Disabled people

The Ministry of Health has general advice for disabled people and their family and whānau and advice for the deaf community. The Ministry of Health provides information in Easy Read and New Zealand Sign Language:

People First New Zealand, IHC and Personal Advocacy and Safeguarding Trust have set up a phone number to assist people with learning disability and their families and whānau. While People First New Zealand staff will answer all calls, the three organisations will work together to make sure people get the help they need. Call them on: 0800 20 60 70.

The Disabled Persons Assembly has general COVID-19 information for the disabled community. You can also contact the Disabled Persons Assembly:

  • Call: 04 801 9100 and leave a message on the answer phone (the DPA say it will be checked regularly).
  • Email:

Blind Low Vision NZ (formerly the Blind Foundation) has COVID-19 - what you need to know. You can call the contact centre on 0800 24 33 33 or email:

The Empowerment Trust are publishing videos on Kidpower skills and strategies that you can watch and share with your own and others bubbles around keeping safe. Go to the Empowerment Trust Facebook page.

Paerangi is an online information and referral centre where whānau can find COVID-19 information and support services in Tāmaki Makaurau. It is designed specifically for whānau hauā (whānau with impairments), ngā marae and kaumātua. There is also a support/information phone line: 0800 100 132. The Disability supports | Te hunga hauā page lists services that assist whānau hauā in Tāmaki Makaurau. The Awhina ā Whānau page lists services for whānau under stress, being harmed or need help with addictions in Tāmaki Makaurau. Paerangi provides information in audio and text conversational English, Te Reo and NZ Sign Language (YouTube).  It has been created in collaboration with Te Roopu Waiora, Te Kōtahi ā Tāmaki and Te Ohonga.

Face coverings do not need to be worn by people with a disability or physical or mental health condition which makes it difficult to wear a face covering. There will be other times when it's not required. For example, in an emergency, or to communicate with someone who is deaf. Read the legal wording on facecovering requirements.

Dr Amanda Kvalsvig, a University of Otago epidemiologist and member of the deaf community highlights problems that face masks give people with hearing difficulties, but continues to advocate for mask wearing (RNZ, 26 August 2020). People should be aware this makes life more complicated for people who rely on lip reading and NZ Sign Language. Hearing loss is an invisible impairment and people should be patient and kind when communicating.

Enabling Women International has published COVID-19 at the intersection of gender and disability: Findings of a global human rights survey, March to April 2020


Older people

If you are an older person experiencing abuse, or concerned about an older person (including financial abuse) call:

Elder Abuse Response Service National Helpline: 0800 EA NOT OK | 0800 32 668 65 or txt 5032

Age Concern provides Elder Abuse and Neglect Prevention services throughout Aotearoa New Zealand. Find contact details (phone and email) for the Elder Abuse service near you.

For support with grief, anxiety, distress or mental wellbeing, you can call or txt 1737 – free, anytime, 24 hours a day, 7 days a week – to talk with a trained counsellor.


LGBTQI | Takatāpui communities

The Hohou te Rongo Kahukura - Outing Violence website has information about partner and sexual violence in Rainbow communities. This includes tips if you need help from domestic/family or sexual violence services.

OUTLine’s national support services are available. If you need support for yourself or a young person you’re working with, call free on 0800 OUTLINE | 0800 688 5463 any evening between 6pm and 9pm to talk to a peer support volunteer.

Te Ngākau Kahukura has compiled this information page for people who are working with, supporting or living with rainbow young people. There are some specific ways that rainbow rangatahi might be affected by the pandemic and our country’s response. Community-led support services and resources are available to help.

Rainbow Youth support services are operating online through COVID-19. Talk to a rainbow support worker on live chat, 3-5pm weekdays. Find updates on Facebook, Twitter and Instagram

Support for LGBTQIA+ people - Netsafe information on dealing with bullying and abuse online.


Human rights

The NZ Human Rights Commission (HRC) has a launched a website to help people Learn about your human rights in relation to COVID-19.

HRC has published some reports and statements specific to human rights and the COVID-19 response including:

You can report concerns about human rights and COVID-19 to the HRC at:

For more information see How to include marginalized and vulnerable people in risk communication and community engagement (United Nations Office for the Coordination of Humanitarian Affairs, 2020). This brief explains why some groups are at particular risk in public health emergencies. It also sets out specific actions to support effective communication and engagement with groups at greater risk.


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