Last updated 3 March 2021
To check what's been added recently, see Latest updates. This page provides information specific to:
- Māori communities
- Pacific communities
- Asian communities
- People on temporary visas
- Disabled people
- Older people
- LGBTQI | Takatāpui communities
Information on the importance of human rights during COVID-19 appears at the end of this page.
More information for tangata whenua is available in Te Whare Māori provided by Ngā Wai a te Tūī.
He Ara Mataora: Tools to Stop Violence has information for people who have been harmed, for people who are causing harm and for community allies.
Te Pūtahitanga o Te Waipounamu has launched the #Manaaki20 campaign to support and empower whānau through COVID-19. This includes a helpline: 0508 4 MANAAKI | 0508 462 622. Email: email@example.com
Te Puni Kōkiri has COVID-19 information sheets to help whānau stay safe - available on the TPK Facebook page. Te Puni Kōkiri has COVID-19 information for Māori about help for you and your whānau, supporting whenua businesses, protecting your Hauora and more.
The Facebook page #ProtectOurWhakapapa has posters that you can share with whānau of all ages. There are links for all of the whānau - support for wāhine, tāne, and games and apps for tamariki.
Paerangi is an online information and referral centre where whanau can find COVID-19 information and support services in Tāmaki Makaurau. It is designed specifically for whānau hauā (whanau with impairments), ngā marae and kaumātua. There is also a support/information phone line: 0800 100 132. The Awhina ā Whānau page lists services for whānau under stress, being harmed or need help with addictions in Tāmaki Makaurau. Paerangi provides information in audio and text conversational English, Te Reo and NZ Sign Language (YouTube). It has been created in collaboration with Te Roopu Waiora, Te Kōtahi ā Tāmaki and Te Ohonga.
Dr Paula King et al write, "As Māori academics, researchers and health professionals, we are extremely concerned about the impacts of the COVID-19 pandemic on our whānau and communities." See the blog COVID-19 and Māori health – when equity is more than a word (public health expert, University of Otago, 10 April 2020).
COVID-19 information in te reo Māori is available on the government COVID-19 website.
Te Taura Whiri o te Reo Māori | Māori Language Commission provides COVID-19 terminology in te reo Māori.
Pacific Family Violence Support Service Providers are listed on the Pasefika Proud website.
Pasefika Proud has information about COVID-19 Self Isolation and Protecting Our Loved Ones.
Prepare Pacific has information for Pacific communities in English and the languages of Cook Islands, Fiji, Kiribati, Niue, Samoa, Tokelau, Tonga and Tuvalu.
Talanoa with Dr Api - view this series of videos about COVID-19 from a Pacific perspective with Dr Api Talemaitoga.
Watch Surviving COVID-19 - half hour special for the Pacific community on Tagata Pasifika (17 August 2020).
Dr Colin Tukuitonga says an informed community is an empowered community (Tagata Pasifika, 17 August 2020).
South Auckland Pasifika primary care providers are working with churches to provide COVID-19 testing and social support to the community. Dr Teuila Percival, South Seas Healthcare Chair, talks to Indira Stewart (RNZ, 26 August 2020).
Associate Health Minister Jenny Salesa talks to Indira Stewart about the funding boost for the Pasifika COVID-19 response (RNZ, 26 August 2020).
Information for Pacific communities is available on the covid19.govt.nz website.
More information about the COVID-19 response in Auckland is available on the Counties Manukau District Health Board website.
See below for Information for people holding temporary visas who are experiencing serious hardship due to COVID-19.
COVID-19 information is available in Pacific languages on the covid19.govt.nz website.
Shakti, by ethnic people for ethnic people of Asian, African and Middle Eastern origins, provides a 24-hour domestic violence intervention service for women and other social services for immigrant families. Contact them on: 0800 SHAKTI | 0800 742 584.
Shakti Youth has also created a confinement support group for migrant and refugee women on Facebook to support women who are isolated and facing challenges. The group is a place to share concerns, worries, ideas, skills/knowledge, tips and tricks.
Shama (Hamilton Ethnic Women’s Centre Trust) have information about COVID-19 in a range of community languages.
Asian Family Services have a team of qualified counsellors and social workers who speak English, Mandarin, Cantonese, Hindi, Thai, Vietnamese, Korean and Japanese. An interpreter can be arranged for other Asian languages. Contact them on
0800 862 342 (Monday to Friday - 9:00 am to 8:00 pm) - it's free and confidential.
The Visitor Care Manaaki Manuhiri programme has closed. From 1 December, temporary visa holders in hardship due to COVID-19 may be able to get an Emergency Benefit from Work and Income. Visit workandincome.govt.nz/temporaryvisa for more information.
The Ministry of Health has general advice for disabled people and their family and whānau and advice for the deaf community. The Ministry of Health provides information in Easy Read and New Zealand Sign Language:
- For information in Easy Read go to COVID-19 - Easy Read information.
- For videos about Covid-19 in New Zealand Sign Language go to COVID-19 (novel coronavirus) - New Zealand Sign Language.
People First New Zealand, IHC and Personal Advocacy and Safeguarding Trust have set up a phone number to assist people with learning disability and their families and whānau. While People First New Zealand staff will answer all calls, the three organisations will work together to make sure people get the help they need. Call them on: 0800 20 60 70.
The Disabled Persons Assembly has general COVID-19 information for the disabled community. You can also contact the Disabled Persons Assembly:
- Call: 04 801 9100 and leave a message on the answer phone (the DPA say it will be checked regularly).
- Email: firstname.lastname@example.org
The Empowerment Trust are publishing videos on Kidpower skills and strategies that you can watch and share with your own and others bubbles around keeping safe. Go to the Empowerment Trust Facebook page.
Paerangi is an online information and referral centre where whānau can find COVID-19 information and support services in Tāmaki Makaurau. It is designed specifically for whānau hauā (whānau with impairments), ngā marae and kaumātua. There is also a support/information phone line: 0800 100 132. The Disability supports | Te hunga hauā page lists services that assist whānau hauā in Tāmaki Makaurau. The Awhina ā Whānau page lists services for whānau under stress, being harmed or need help with addictions in Tāmaki Makaurau. Paerangi provides information in audio and text conversational English, Te Reo and NZ Sign Language (YouTube). It has been created in collaboration with Te Roopu Waiora, Te Kōtahi ā Tāmaki and Te Ohonga.
Face coverings do not need to be worn by people with a disability or physical or mental health condition which makes it difficult to wear a face covering. There will be other times when it's not required. For example, in an emergency, or to communicate with someone who is deaf. Read the legal wording on facecovering requirements.
Dr Amanda Kvalsvig, a University of Otago epidemiologist and member of the deaf community highlights problems that face masks give people with hearing difficulties, but continues to advocate for mask wearing (RNZ, 26 August 2020). People should be aware this makes life more complicated for people who rely on lip reading and NZ Sign Language. Hearing loss is an invisible impairment and people should be patient and kind when communicating.
Enabling Women International has published COVID-19 at the intersection of gender and disability: Findings of a global human rights survey, March to April 2020
If you are an older person experiencing abuse, or concerned about an older person (including financial abuse) call:
Age Concern provides Elder Abuse and Neglect Prevention services throughout Aotearoa New Zealand. Find contact details (phone and email) for the Elder Abuse service near you.
For support with grief, anxiety, distress or mental wellbeing, you can call or txt 1737 – free, anytime, 24 hours a day, 7 days a week – to talk with a trained counsellor.
The Hohou te Rongo Kahukura - Outing Violence website has information about partner and sexual violence in Rainbow communities. This includes tips if you need help from domestic/family or sexual violence services.
OUTLine’s national support services are available. If you need support for yourself or a young person you’re working with, call free on 0800 OUTLINE | 0800 688 5463 any evening between 6pm and 9pm to talk to a peer support volunteer.
Te Ngākau Kahukura has compiled this information page for people who are working with, supporting or living with rainbow young people. There are some specific ways that rainbow rangatahi might be affected by the pandemic and our country’s response. Community-led support services and resources are available to help.
Support for LGBTQIA+ people - Netsafe information on dealing with bullying and abuse online.
The NZ Human Rights Commission (HRC) has a launched a website to help people Learn about your human rights in relation to COVID-19.
HRC has published some reports and statements specific to human rights and the COVID-19 response including:
- Meng Foon: No time for racial discrimination during Auckland lockdown (13 August 2020)
- Meng Foon: Covid-19 coronavirus fear no excuse for racism (11 May 2020)
- Human rights and Te Tiriti need to be part of COVID-19 response (30 April 2020)
- Human Rights and Te Tiriti o Waitangi: COVID-19 and Alert Level 4 in Aotearoa New Zealand | Mōtika Tangata mē Te Tiriti o Waitangi: Mate Korona mē te Noho Rāhui i Aotearoa Taumata 4 (April 2020) - provides an overview of how the Level 4 lockdown impacted upon human rights and Te Tiriti o Waitangi
- A letter to all New Zealanders from the Commissioners of the Human Rights Commission on the response to COVID-19 (27 March 2020)
- COVID-19: Human Rights and Duties to the Community by Paul Hunt, Chief Human Rights Commissioner (26 March 2020) discusses the role of human rights and the need to ensure "fair, equitable, effective, sustained, practical implementation over the long haul"
You can report concerns about human rights and COVID-19 to the HRC at:
For more information see How to include marginalized and vulnerable people in risk communication and community engagement (United Nations Office for the Coordination of Humanitarian Affairs, 2020). This brief explains why some groups are at particular risk in public health emergencies. It also sets out specific actions to support effective communication and engagement with groups at greater risk.