Social media policy

This policy outlines NZFVC’s approach to social media and moderation. It applies to all social media platforms including Facebook, Twitter, LinkedIn, Instagram, YouTube, etc. Our specific Facebook terms of use are included at the end of this document.

Social media is an important tool to advance our purpose of providing access to high quality research and information on family and whānau violence. Social media can be a powerful tool to support the prevention of violence and influence change. We also welcome feedback on our work.

With the use of social media comes a responsibility to ensure the safety of our online communities. We are committed to this and to remaining true to our purpose to disseminate high quality information. Therefore, we moderate discussion and comments. The goal of this is to encourage constructive engagement, remove offensive contributions, keep the discussion on track and direct individuals to appropriate service providers where needed.

Constructive engagement

We encourage open and respectful discussion about issues related to family and whanau violence in Aotearoa New Zealand. We do this by sharing relevant research, resources, news and events.

Remove offensive, irrelevant or inappropriate contributions

We will not tolerate irrelevant, disrespectful, trolling, offensive or hateful comments or messages, disclosure of confidential information, or personal attacks, offensive language, abuse or threats. We retain the right to delete comments or messages that we feel are inappropriate or inconsistent with our values and purpose. Such posts can deter other users. Serious or serial offenders may be warned or banned.

Keep the discussion on track

We encourage discussion and community self-moderation. However, we will moderate to keep discussions constructive and respectful. Our online community should be a safe and positive forum. We will remove comments that are false or misleading, a deliberate attempt to derail the conversation or otherwise inappropriate or irrelevant.

Direct individuals to appropriate service providers

We are not a direct service organisation and we are not able to provide emergency assistance or advice for people affected by violence. However, moderators may need to provide users with links to appropriate services. If there is a threat or disclosure about the safety and wellbeing of a person where there is immediate danger, the moderator has a duty of care to contact 111 and urge the user to report the incident themselves.

Our staff monitor and moderate our social media content using these guidelines. We do not have the ability to monitor comments continuously or reply to all messages individually. You can help by notifying us of potential problems and encouraging each other to keep conversations appropriate. If you see something you think is inappropriate please let us know at info@nzfvc.org.nz

Facebook Terms Of Use

These terms of use are also available on the NFZVC Facebook page.

Thank you for your interest in our Facebook page. We value your comments and contributions. Please keep all comments and discussion respectful. We retain the right to delete comments or messages that we feel are inappropriate or inconsistent with our values and purpose. Serious or serial offenders may be warned or banned. For safety, we may hide or edit comments that share urgent, identifying or distressing information. We will not tolerate irrelevant, disrespectful, trolling, offensive or hateful comments or messages, disclosure of confidential information or comments that make another person feel unsafe.

We will remove posts or comments that contain any of the following:

  • racism, sexism, homophobia/biphobia/transphobia, ableism or other forms of hate-speech
  • comments or links that we consider to be discriminatory, defamatory, false or misleading, off-topic, inflammatory, repetitive, unconstructive, offensive, off-topic or irrelevant
  • disrespect, threaten or defame any person or organisation
  • deliberate attempts to derail the conversation
  • personal attacks, offensive language, abuse and threats
  • diminishing or minimising victim/survivors’ experiences of violence
  • comments or links that are prejudicial towards matters that are before the courts
  • commercial content, advertisements or spam
  • anything that infringes the privacy, intellectual property or other legal rights of others
  • repetitive posts copied and pasted or duplicated by single or multiple users any other material we consider to be inappropriate.

If you are in immediate danger, please call 111.

NZFVC is not a direct service organisation and we are not able to provide emergency assistance or support services for people affected by family violence. See our website for support services.

Our staff monitor this page during office hours but we do not have the ability to monitor comments continuously or reply to all messages individually. You can help by notifying us of potential problems and encouraging each other to keep conversations appropriate. If you see something you think is inappropriate please let us know at info@nzfvc.org.nz

NZFVC acknowledges Our Watch and Women’s Refuge whose social media policies we have drawn on in developing this policy.